Hospitality Solutions
A hospitality ecosystem delivering connected, personalised experiences and intelligent services requires rapid, continuous innovation.
Our AI solutions drive digital transformation and growth by revolutionising guest experiences with hyper-personalised, AI-powered interactions, streamlined workflow automation, and proactive internal agents.
Find hospitality solutions by sector
Bars & restaurants
Empower your team to deliver exceptional service and boost efficiency to turn tables quicker and cut costs.
Hotels & accommodation
Optimise operations with integrated staff scheduling and real-time insights to anticipate and exceed guest expectations.
Discover hotel & accommodation solutions
Sports & entertainment venues
Reliable AI systems for your entire venue, rain or shine, powered by the world’s most secure cloud platform.
Discover venue solutions
Cruise
Optimise cruise operations with integrated crew scheduling, guest activity coordination, and marketing to ensure your guets get the best experiance possible.
Discover cruise solutions
UA&I Hospitality Products
Developed in collaboration with industry leaders, our hospitality products delivers 24/7 AI customer assistance in 90+ languages, highly effective makreting and advertising solutions, staff assistants and automated workflows. All backed by 99.9% uptime and cutting-edge security. Enjoy tailored reliability to keep your business running smoothly, day or night.
AI customer assistant
Lauren-AI
✓ Automatic human handover
✓ Seamless integration with current systems
✓ Personalised experiences
✓ Omnichannel customer loyalty (website, social media, SMS)
✓ Optimised to hospitality & excellent customer service
Enhance engagement with customers through Lauren-AI. Deliver instant, accurate, and polite responses in 90+ languages.
Ensuring 24/7 support while fostering inclusivity and global reach effortlessly.
Hybrid AI & human marketing
UA&I Marketing
✓ AI-Driven Efficiency, automates budget allocation, and performance tracking.
✓ Expert crafted marketing
✓ Managed by experts
We revolutionise advertising creation by fusing AI precision with human ingenuity. Our platform automates data-driven tasks (audience targeting, performance analytics, and A/B testing) while integrating our creative team’s expertise.
Ads that marry algorithmic efficiency with authentic human connection, scaling creativity without sacrificing soul.
AI staff assistant
Leo-AI
✓ Instant support for staff
✓ Secure, compliance-aligned operations (GDPR, institutional policies)
✓ Seamless integration with existing systems (CRM, HR platforms)
✓ Efficiency-driven outcomes (time savings, error reduction)
Empower staff with Leo-AI, an internal hospitality optimised agent, resolving queries, and delivering real-time insights.
All while integrating securely with existing systems to reduce administrative burdens and boost efficiency.
Workflow automation
StoreFlow-AI
✓ Reservation reminders
✓ Staff Task Automation (restocking tasks, generates shift schedules)
✓ Multi-Channel Inventory Sync
✓ Returns & Refunds
✓ Data Unification
Transform academic operations with StoreFlow-AI, an adaption of Auto-mate. It is a retail & e-commerce-tailored workflow automation service that seamlessly integrates with existing systems (Shopify, HubSpot, QuickBooks, ShipStation, etc) to automate enrollment, attendance tracking, resource allocation, and compliance reporting.
UA&I Hospitality Package
Elevate your institution’s efficiency, engagement, and innovation with our comprehensive Education Excellence Bundle. A cost-effective package combining all our education-optimised AI tools at an exclusive discount. Designed for schools, colleges, and universities, this bundle simplifies adoption while maximizing impact.
Enhance every interaction, from welcoming new guests to fostering repeat visits
Superior Guest Experience
Have 24/7, 130+ language existing and prospective student, parent support for prices that work for you.
Spend time on your guests, not admin
Empower your staff with Auto-Mate so they spend time on bringing value to guests, not doing repetitive tasks.
Stay at the front
With our AI solutions you can reamin as competitive as possible with innovation across your entire hospitality value chain. From booking to check-out and post-stay engagement.
Transforming hospitality with AI
Hospitality businesses—from hotels and resorts to restaurants, event venues, and travel agencies—harness our intelligent SaaS AI solutions to streamline operations, drive innovation, and deliver an exceptional guest experience.
Why Choose UA&I?
- Continuous Innovation: In today’s fast-paced hospitality market, every service provider must continuously innovate to exceed guest expectations and remain competitive.
- Operational Alignment: Hospitality organisations need robust, AI-powered tools to align operations with budgetary goals, seasonal demands, and guest satisfaction metrics.
- Superior Guest Experience: Our solutions enable seamless, multi-channel interactions that foster guest loyalty, enhance service quality, and elevate the overall experience.
- Accelerated Performance: Empower your business to rapidly adapt to market changes, optimise service delivery, and integrate marketing, operations, and guest services effectively.
Our SaaS AI Approach for Hospitality
- Accelerated Innovation: Leverage our AI-enhanced solutions to fast-track innovation across your entire hospitality value chain—from booking to check-out and post-stay engagement.
- Integrated Operational Planning: Our tools help you align service delivery with financial and operational targets, ensuring that every decision is driven by data and guest insights.
- Intuitive Interfaces & Integration: Benefit from user-friendly interfaces and seamless integration with your existing systems, minimising disruptions and accelerating implementation.
Optimise Guest Service Execution in the Cloud
- Enterprise-Wide Alignment: Coordinate service strategies and operational plans across your hospitality network—from property management to front-of-house operations—ensuring a consistent guest experience.
- Automated Process Management: Automate routine tasks such as reservations, check-ins, billing, and guest feedback collection to enhance efficiency and free up staff to focus on personalised service.
- Enhanced Collaboration: Foster tighter collaboration between departments—such as housekeeping, food and beverage, and guest services—by integrating core operations and communication channels.
Build Guest Loyalty with AI-Powered Experience
- Exceptional Guest Journey: Deliver an outstanding experience at every touchpoint—from the initial booking to in-stay services and follow-up engagement—ensuring every guest feels valued.
- Proactive Guest Engagement: Identify and engage with guests through targeted offers and personalised recommendations, creating memorable experiences that drive repeat business.
- Standardised Service Processes: Implement consistent, data-driven protocols across your organisation to ensure a high level of service quality and operational efficiency, building trust and brand loyalty.
Get started with UA&I for automotive
Try UA&I for free
Get a 30-day trial to build, test, and deploy AI customer service Saas for free.
Our industry thoughts
Dive into our latest hospitality insights, trends, and expert advice to stay ahead of the curve.
2025: The Year AI Becomes Essential for Small Business Growth
As 2025 approaches, industry experts increasingly assert that artificial intelligence (AI) will transition from a competitive advantage to an essential tool for small and medium-sized businesses (SMEs).
AI Adoption Among SMEs: Breaking Through Barriers in 2025
As small and medium-sized enterprises (SMEs) look to capitalise on the transformative power of artificial intelligence (AI), 2025 is set to be a watershed moment.
Revolutionising Customer Service: How AI Is Changing the Game
In an era marked by digital disruption, artificial intelligence (AI) is reshaping customer service, offering SMEs a unique opportunity to level the playing field with larger competitors.
Contact
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Technical support: help@uaandi.com
Press & media: media@uaandi.com
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