New

Ai-powered customer assistant
Lauren-AI

Transform your customer experience (CX) at scale with Lauren-AI, an AI customer specalist from UA&I

What can Lauren-AI do for you?

With Lauren-AI, you gain a powerful tool that makes managing customer support more efficient, transparent, and fully aligned with your business needs.

Complete Routine Enquiries

Often similar enquiries with easily solved problems are the bulk of customer support. Lauren will handle this all for you.

130+ Different Languages

Lauren is a top polyglot, able to serve your customers and anyone else in over 130 languages.

Interact With Customers 24/7

Unlike traditional customer support lines Lauren will answer instantly 24 hours a day, 7 days a week.

Capture Leads with Detail

Potential customers visit your website everyday. Lauren will be there to cater to them immedately, increaseing your conversion rates and satisfaction.

Links to Your Existing Tools

When enquiries require more than just some pointers in the right direction Lauren will handle them with ease, whether that's booking appointments or making alterations.

Consistent Communication

When enquiries require more than just some pointers in the right direction Lauren will handle them with ease, whether that's booking appointments or making alterations.

Automatic Human Transfer

When enquiries require more than just some pointers in the right direction Lauren will handle them with ease, whether that's booking appointments or making alterations.

Personalised Experiances

When enquiries require more than just some pointers in the right direction Lauren will handle them with ease, whether that's booking appointments or making alterations.

What is having Lauren-AI like?

Lauren-AI is our easy-to-use SaaS platform which uses enterprise-grade technology. It allows you to create, manage, and deploy a customer assistant tailored for your organisation.

What the software does:

Shows the number of times Lauren has engaged with customers
Shows the most popular conversations
Gives you data about your busiest times
Displays all conversations
Allows you to edit Lauren's replies
Allows your existing customer support to be ready to take control of any conversation
Gives you creative freedom over Lauren's branding
Allows you to select exactly what information Lauren works from.

Try Lauren-AI in the Bottom Right

Create a seamless experience

Deliver personalised, efficient, and proactive experiences across the channels customers prefer.

With AI-powered self-service, including UA&I's advanced solutions, you can provide natural, intuitive, multilingual experiences that enhance efficiency and reduce costs.

UA&I also enables you to proactively engage customers at scale with relevant information, such as appointment reminders, through their preferred communication channels.

Measure, track, and improve performance

Maximize the potential of your supervisors and managers with AI-driven analytics and optimization tools.

Gain real-time insights and trends from customer interactions, automatically assess agent performance, and deliver personalised coaching to enhance customer satisfaction.

With workforce management features, you can forecast contact volume, assign the right number of agents, and allocate resources effectively to streamline contact center operations.

Why customers love UA&I products

Not all AI is created equal. Our next-generation SaaS AI applications deliver everything you need to transform your business, enabling faster, success and helping you stay ahead of change.

Benefit from best-of-breed solutions for AI customer service, phone answering, and internal agents—plus advanced workflow automation, AI consulting, and AI training—all powered by a robust, standards-based cloud infrastructure that easily extends, personalises, and integrates with your existing systems.

Embedded AI for Breakthrough Productivity and Efficiency
Discover how our embedded AI—integrating SaaS AI customer service, phone answering, and internal agents—enhances productivity, refines decision-making, and automates core business processes.

Seamless SaaS Integration on Next-Gen Tech
Experience a complete suite of SaaS applications built on modern infrastructure, combining advanced AI capabilities with workflow automation, AI consulting, and comprehensive training.

Modern User Experience and Beyond
Leverage our award-winning design system to extend or build your SaaS solutions, delivering an intuitive experience whether you’re enhancing existing applications or developing new ones.

Innovation That Delivers
Recognised as a leader in AI-driven cloud solutions, our innovations empower your business with cutting-edge tools that drive efficiency, customer engagement, and operational excellence.

Dedicated to Your Success
Join our connected community and benefit from proactive support, expert AI consulting, and in-depth training, ensuring you fully capitalise on our SaaS AI solutions.